State Farm® Insurance Agent Jim DeMaio

"They say you never appreciate customer service until you have a problem. For me, accountability and responsiveness is key, and Matt Zweier delivered. We engaged State Farm for a policy for our rental property, and to say that underwriting messed up is all I will say. They cancelled, I fretted, and Matt resolved. I do wish to provide feedback that this being the result of a “ system error” is not acceptable in this modern era. I have confidence that Matt and Jim will provide appropriate feedback, as this is a deeply disappointing experience for customer happiness. Thank you, Matt, for owning this, and always being responsive to my calls and emails."

"I emailed my State Farm agent this morning asking about a new policy for a recently purchased automobile. Gennaro DeMaio called shortly thereafter and filled me in on all of the details for opening a policy. After a few questions, we were finished and had a policy for the car inside of 10 minutes! Can't recommend them highly enough! Thanks Gennaro!"

"I had auto insurance for 3 cars and my Homeowners insurance through this office. There was pretty great and regular communication in the beginning until..there wasn’t. Everything for me was always sent through email and text. I filed for 2 claims in a year that were for windshield and a door. Without any warning at all they dropped my entire policy. That’s for 3 cars. I got a new car in March and had to switch my insurance from car to car. When I called they never mentioned that my insurance was going to be cancelled 7 days later!!!! After i realized we weren’t charged on autopsy, I called multiple times and left messages but no one ever got back to me. I sent emails, but no response. Suddenly they were giving me the cold shoulder. So unprofessional! The whole reason we chose this office was because it was local and we wanted to support the small office. When I finally got through to someone, Kory, he was so rude and not understanding. He said they couldn’t call everyone all the time for things like that 🙄, and the cancellation was directed to corporate. I brought up how I had literally just spoken to them to change my insurance when I got the new car, and he was like yeah but that happened 7 days before we dropped you. Okay so then why do we go to a small office? I realize there is an order of operations, but they should add being courteous to a loyal customer to that order. Rather than giving us a heads up, we were driving with no insurance for a month. I was driving with 2 babies in my new car, with no insurance. Thank you Jim DeMaio for being so irresponsible, disloyal, and untrustworthy. I cancelled my homeowners insurance today also, because screw that! Good riddance. Stay away from this office. Update June 1, 2024: Jim is responding to my poor google review but when I was practically begging for help calling the office and emailing him directly? Nowhere to be found. I have contacted corporate for this matter and am taking action. Due to the negligence of either Jim and his team (or corporate which is who they are blaming), we had a lapse in insurance. Rather than contact us to inform us of this? They notified the DMV. So now we are being asked to pay per day, per vehicle for all the days we had a lapse (totaling $424). If we don't pay, we are asked to surrender all of our license plates. We are a working class family with a home and 2 small children. We are loyal and kind people. This is the kind of loyalty we get in return? No thanks! When I called Kory and told him we never received a warning he said it was "not their responsibility", they were "too busy to contact us," and to "take it up with the post office." Gee, thanks Kory. We are going to the DMV to fight this, and I have opened a case with corporate. I am not donating money to the DMV because of Jim and his team's lack of care for the people they are supposed to be there for."

"Gennaro was by far the BEST agent I have ever worked with! He is extremely knowledgable and thorough, ensuring all of my questions were answered and my insurance needs were met. Additionally, his kind and caring demeanor makes you feel like you are family. It is obvious he really cares about his clients. I feel so fortunate to have found Gennaro and the Jim DeMaio State Farm Office. I will NEVER go anywhere else for my insurance needs!"

"Gennaro was extremely helpful! It took time to get the coverage we needed, with lots of back and forth, as we had a more complicated situation and Gennaro took the time required, paid attention to the specifics of our situation, did the research necessary, and was patient throughout. In the end, he was able to find a policy that met our needs and was professional and friendly throughout the process. I would definitely recommend State Farm, and specifically Gennaro to help you get the insurance coverage you need!"

"Matt has been enormously helpful. I am moving to New Paltz in September and need to switch my auto and renter’s policy. I was actually considering canceling with State Farm and going with someone else. Glad I contacted Matt! He took care of everything quickly and efficiently! Thanks!"

"Without any reservations, I would recommend Jim DeMaio and his team to anyone seeking an insurance agent. Good, honest people are at a rarity these days, but not at Jim DeMaio State Farm. They take the extra time to make sure your needs are met. An absolute pleasure dealing with them every time."

"Chelsey Keane was very professional and very helpful with finding the right life insurance policy to work for me. She answered all my questions and was very patient. I recommend Chelsey to help you with all your insurance needs. She is very polite and very knowledgeable."

"Very very satisfied with the services I've received from this office!! Chelsey K, has helped tremendously when I was going through a difficult time. She was always patient with me whenever I had multiple questions or required further assistance. She has gone above and beyond for me and I am truly so pleased with my experience!"

"If you are in search of a reputable insurance agency in the Ulster County area, look no further. Jim DeMaio State Farm Insurance is the best in the business. You are treated like family from the moment you walk in the door. Greeted with a warm and welcoming smile by Rebecca, and superior customer service from Jim and his professional staff of agents - I can highly recommend this agency without any reservations at all. Well done."

"Since moving back to the New Paltz area, I’ve had issues with necessary forms not being submitted by “Office Manager” Kory Waldron causing a lapse in coverage. Before adding an additional vehicle to my policy, I was quoted over the phone one price by Kory and am now being charged a higher amount. I called in to ask about what’s going on and was met with an overall inappropriate response from Kory who would not let me talk and kept raising his voice. He kept laughing and saying “you don’t know what your talking about”. He wouldn’t let me speak to Jim DeMaio or let me have any of his direct contact information. I told Kory I would be contacting corporate and he stated “I don’t care, I don’t answer to State Farm”. I asked to speak with Jim again, Kory then laughed again and hang up on me. I have been with Jim’s office, in total, for nearly a decade and have never had an issue until I started dealing with Kory. I have now switched offices and will never deal with Jim’s office again as long as Kory Waldron is there. The condescending remarks, several mistakes made, arrogance in how he speaks to customers and the overall disrespect is something I can never encounter before. Highly recommend using any other branch as long as Kory is still the “Office Manager”."