State Farm® Insurance Agent Jim DeMaio

"Great customer service. Explained everything with patients. Thank you!"

"Mathew was very courteous and helpful in helping me sign up my new car for insurance today. We’re lucky to have such a great insurance asset locally!"

"I am extremely satisfied with the service I received. Mathew S. Zweier was especially helpful and quick in assisting with my rental insurance needs. His professionalism and efficiency made the entire process smooth and hassle-free. Highly recommend!"

"If I could give negative stars to Jim Dimeo State Farm in New Paltz , I would. This is the least professional business I have ever encountered. The customer service is horrible, the employees are inept and rude. I was a customer for 9 years and initially content . The past 3 years the company has gone down hill- several mistakes were made on both my auto and homeowners policies. No responsibility was taken on the part of the employees and the only time I had assistance is when Jim D. Would get involved ( which was rare) horrible communication between this agency and the main State Farm office. After much aggravation I found. A much better agency with excellent customer service and better pricing."

"Spoke with Matt today. He was very helpful!"

"Great customer service! Fast, thorough and helpful responses through the whole process. Highly recommend."

"Kory is always helpful and professional every time I call....!"

"Gennaro was very helpful with servicing my policies. He made it very quick and efficient. I would 10/10 recommend Jim and his team!"

"My husband and I recently switched over to State Farm and worked with Gennaro DeMaio who was patient, helpful and quick to respond to our inquiries. He not only helped us switch to a better auto insurance policy, we got us a discount by combining auto and life insurance! Thanks Gennaro!"

"The staff at State Farm has been helpful!! The young lady (I do not know her name) has always been kind, very friendly and helpful!!"

"They say you never appreciate customer service until you have a problem. For me, accountability and responsiveness is key, and Matt Zweier delivered. We engaged State Farm for a policy for our rental property, and to say that underwriting messed up is all I will say. They cancelled, I fretted, and Matt resolved. I do wish to provide feedback that this being the result of a “ system error” is not acceptable in this modern era. I have confidence that Matt and Jim will provide appropriate feedback, as this is a deeply disappointing experience for customer happiness. Thank you, Matt, for owning this, and always being responsive to my calls and emails."

"I emailed my State Farm agent this morning asking about a new policy for a recently purchased automobile. Gennaro DeMaio called shortly thereafter and filled me in on all of the details for opening a policy. After a few questions, we were finished and had a policy for the car inside of 10 minutes! Can't recommend them highly enough! Thanks Gennaro!"

"I had auto insurance for 3 cars and my Homeowners insurance through this office. There was pretty great and regular communication in the beginning until..there wasn’t. Everything for me was always sent through email and text. I filed for 2 claims in a year that were for windshield and a door. Without any warning at all they dropped my entire policy. That’s for 3 cars. I got a new car in March and had to switch my insurance from car to car. When I called they never mentioned that my insurance was going to be cancelled 7 days later!!!! After i realized we weren’t charged on autopsy, I called multiple times and left messages but no one ever got back to me. I sent emails, but no response. Suddenly they were giving me the cold shoulder. So unprofessional! The whole reason we chose this office was because it was local and we wanted to support the small office. When I finally got through to someone, Kory, he was so rude and not understanding. He said they couldn’t call everyone all the time for things like that 🙄, and the cancellation was directed to corporate. I brought up how I had literally just spoken to them to change my insurance when I got the new car, and he was like yeah but that happened 7 days before we dropped you. Okay so then why do we go to a small office? I realize there is an order of operations, but they should add being courteous to a loyal customer to that order. Rather than giving us a heads up, we were driving with no insurance for a month. I was driving with 2 babies in my new car, with no insurance. Thank you Jim DeMaio for being so irresponsible, disloyal, and untrustworthy. I cancelled my homeowners insurance today also, because screw that! Good riddance. Stay away from this office. Update June 1, 2024: Jim is responding to my poor google review but when I was practically begging for help calling the office and emailing him directly? Nowhere to be found. I have contacted corporate for this matter and am taking action. Due to the negligence of either Jim and his team (or corporate which is who they are blaming), we had a lapse in insurance. Rather than contact us to inform us of this? They notified the DMV. So now we are being asked to pay per day, per vehicle for all the days we had a lapse (totaling $424). If we don't pay, we are asked to surrender all of our license plates. We are a working class family with a home and 2 small children. We are loyal and kind people. This is the kind of loyalty we get in return? No thanks! When I called Kory and told him we never received a warning he said it was "not their responsibility", they were "too busy to contact us," and to "take it up with the post office." Gee, thanks Kory. We are going to the DMV to fight this, and I have opened a case with corporate. I am not donating money to the DMV because of Jim and his team's lack of care for the people they are supposed to be there for."

"Gennaro was amazing!! So professional and supportive providing multiple options for coverage! Thanks Gennaro!!"

"Tackling my insurance woes has never been easier. Agent Chelsey is always quick with the exceptional customer service and insurance know-how. Thank you, Jim DeMaio and associates!"

"Gennaro was by far the BEST agent I have ever worked with! He is extremely knowledgable and thorough, ensuring all of my questions were answered and my insurance needs were met. Additionally, his kind and caring demeanor makes you feel like you are family. It is obvious he really cares about his clients. I feel so fortunate to have found Gennaro and the Jim DeMaio State Farm Office. I will NEVER go anywhere else for my insurance needs!"

"Gennaro was extremely helpful! It took time to get the coverage we needed, with lots of back and forth, as we had a more complicated situation and Gennaro took the time required, paid attention to the specifics of our situation, did the research necessary, and was patient throughout. In the end, he was able to find a policy that met our needs and was professional and friendly throughout the process. I would definitely recommend State Farm, and specifically Gennaro to help you get the insurance coverage you need!"

"Fast service. I realized that I misplaced my proof of insurance cards to 2 of my 4 vehicles. They had copies ready within the hour of my call!"

"Fast and efficient they took the extra time to make sure there customers are comfortable and Happy."

"Excellent staff & service"

"Matt has been enormously helpful. I am moving to New Paltz in September and need to switch my auto and renter’s policy. I was actually considering canceling with State Farm and going with someone else. Glad I contacted Matt! He took care of everything quickly and efficiently! Thanks!"

"Jim and his team have always provided excellent service and prompt response times when making an inquiry. After ten years, still no complaints."

"Friendly auto insurance."

"I've been with this insurance agency for about 20 years. They are great and really work to do the best for you."

"Horrible experience. Wildly misinformed by this office and now paying fees. Feel taken advantage of."