State Farm® Insurance Agent Jim DeMaio
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Jane Yau
November 25, 2024
"One of the best insurance services I have received. Matt answered all my questions proficiently. Recommending Matt for your insurance needs."
"Hi, Jane. We appreciate the kind words. Thanks for your business! - Jim DeMaio"
Brian Tourville
November 13, 2024
". Attention to Detail - Assembled Lowest Cost Assessment for my Leased Town House & Auto Insurance, in the Industry. Extended Research by Mr. Gennaro T. DeMaio enabled my Lease completion same day. Recommended 1st Choice ."
"Thanks, Brian. We do our best to provide the best possible price and service! I'm glad that Gennaro was able to help, and also appreciate the kind words. Thanks for your business! - Jim DeMaio"
Peter Coffey
October 28, 2024
"Matt at Jim Demaio was super helpful and saved me a lot of the money on my car and auto insurance."
"Hi, Peter. We definitely appreciate the kudos. And thanks for your business! - Jim DeMaio"
Steven Martinez
October 17, 2024
"If I could give zero stars I would, as a business owner I understand people make mistakes but you are supposed to make it right. They lapsed my insurance for 9 days despite my autopay without notifying me. Simply because of their negligence I received a suspended registration for 9 days on my vehicle which they will not take responsibility for. They had my card on file and neglected to pay it. Now they raised my insurance from $300 a month to $450 a month on just a 2023 f-150, same coverage no extra fees. Extremely disappointed in their lack of effort and miscommunication on their end."
"Hello, Steven. In addition to making sure that our customers are properly covered, we also want to make sure that they are not inconvenienced and especially to not have issues with the DMV. In this instance, our local office called and spoke twice in addition to leaving a detailed voicemail. There would have also been multiple pieces of mail sent directly from State Farm. I'm sorry that you feel this way, but our local office did our due diligence. If you'd like to talk further, please give me a call at (845) 255-5180. Thank You. - Jim DeMaio"
helen godfrey
October 7, 2024
"Great customer service. Explained everything with patients. Thank you!"
"Thanks, Helen! We appreciate your business and glad that we could help! - Jim DeMaio "
Chloe Cannon
September 25, 2024
"Mathew was very courteous and helpful in helping me sign up my new car for insurance today. We’re lucky to have such a great insurance asset locally!"
"We appreciate your business, Chloe. And especially shopping local! - Jim DeMaio"
Razieh Ganjee
August 26, 2024
"I am extremely satisfied with the service I received. Mathew S. Zweier was especially helpful and quick in assisting with my rental insurance needs. His professionalism and efficiency made the entire process smooth and hassle-free. Highly recommend!"
"Thanks, Razieh, for your business. And thanks for recognizing Mathew for his efforts!"
julie engel liebman
August 20, 2024
"If I could give negative stars to Jim Dimeo State Farm in New Paltz , I would. This is the least professional business I have ever encountered. The customer service is horrible, the employees are inept and rude. I was a customer for 9 years and initially content . The past 3 years the company has gone down hill- several mistakes were made on both my auto and homeowners policies. No responsibility was taken on the part of the employees and the only time I had assistance is when Jim D. Would get involved ( which was rare) horrible communication between this agency and the main State Farm office. After much aggravation I found. A much better agency with excellent customer service and better pricing."
"Hi, Julie. I truly apologize that you feel this way. There are many items that we advocated for and remedied on your behalf, but I obviously cannot discuss online due to privacy issues with your account. But, I can assure you, we certainly did our best to provide the best service possible. We have many folks referring family and friends to our office as they feel confident in our service and our Team. Again, my apologies that you feel this way. I sincerely say, "all the best." - Jim DeMaio"
Christopher Coughlin
August 19, 2024
"Spoke with Matt today. He was very helpful!"
"Thanks, Christopher, for your business. And thanks for the kudos to Matt! - Jim DeMaio"
Amanda Gliedman
August 1, 2024
"Great customer service! Fast, thorough and helpful responses through the whole process. Highly recommend."
"Thanks, Amanda, for the kind words about Matt and our Agency. And thanks for your business! - Jim DeMaio"
Jerome Cimino
July 24, 2024
"Kory is always helpful and professional every time I call....!"
"Thanks, Mr. Cimino, for the nice words. And thanks for your business! - Jim DeMaio"
Dom Mayo
July 21, 2024
"Gennaro was very helpful with servicing my policies. He made it very quick and efficient. I would 10/10 recommend Jim and his team!"
"Thanks, Dom, for the kind words. And thanks for your business! - Jim DeMaio"
Heather W
July 20, 2024
"My husband and I recently switched over to State Farm and worked with Gennaro DeMaio who was patient, helpful and quick to respond to our inquiries. He not only helped us switch to a better auto insurance policy, we got us a discount by combining auto and life insurance! Thanks Gennaro!"
"Thanks, Heather, for the kind words. And thanks for your business! - Jim DeMaio "
susan mulcahy
July 18, 2024
"The staff at State Farm has been helpful!! The young lady (I do not know her name) has always been kind, very friendly and helpful!!"
"Thanks, Susan, for the kind words about Jaelene and our office! We appreciate your business! - Jim DeMaio"
Anita Bauer
July 16, 2024
"They say you never appreciate customer service until you have a problem. For me, accountability and responsiveness is key, and Matt Zweier delivered. We engaged State Farm for a policy for our rental property, and to say that underwriting messed up is all I will say. They cancelled, I fretted, and Matt resolved. I do wish to provide feedback that this being the result of a “ system error” is not acceptable in this modern era. I have confidence that Matt and Jim will provide appropriate feedback, as this is a deeply disappointing experience for customer happiness. Thank you, Matt, for owning this, and always being responsive to my calls and emails."
"Thanks, Anita, for your patience. We appreciate your feedback, and also your kudos to Matt. Thanks for your business. And, yes, we are providing feedback to our underwriting department in regards to this. - Jim DeMaio"
6wille
June 28, 2024
"I emailed my State Farm agent this morning asking about a new policy for a recently purchased automobile. Gennaro DeMaio called shortly thereafter and filled me in on all of the details for opening a policy. After a few questions, we were finished and had a policy for the car inside of 10 minutes! Can't recommend them highly enough! Thanks Gennaro!"
"Thanks, 6wille, for the kind words. And thanks for your business! - Jim DeMaio"
Laura Moshier
June 1, 2024
"I had auto insurance for 3 cars and my Homeowners insurance through this office. There was pretty great and regular communication in the beginning until..there wasn’t. Everything for me was always sent through email and text. I filed for 2 claims in a year that were for windshield and a door. Without any warning at all they dropped my entire policy. That’s for 3 cars. I got a new car in March and had to switch my insurance from car to car. When I called they never mentioned that my insurance was going to be cancelled 7 days later!!!! After i realized we weren’t charged on autopsy, I called multiple times and left messages but no one ever got back to me. I sent emails, but no response. Suddenly they were giving me the cold shoulder. So unprofessional! The whole reason we chose this office was because it was local and we wanted to support the small office. When I finally got through to someone, Kory, he was so rude and not understanding. He said they couldn’t call everyone all the time for things like that 🙄, and the cancellation was directed to corporate. I brought up how I had literally just spoken to them to change my insurance when I got the new car, and he was like yeah but that happened 7 days before we dropped you. Okay so then why do we go to a small office? I realize there is an order of operations, but they should add being courteous to a loyal customer to that order. Rather than giving us a heads up, we were driving with no insurance for a month. I was driving with 2 babies in my new car, with no insurance. Thank you Jim DeMaio for being so irresponsible, disloyal, and untrustworthy. I cancelled my homeowners insurance today also, because screw that! Good riddance. Stay away from this office. Update June 1, 2024: Jim is responding to my poor google review but when I was practically begging for help calling the office and emailing him directly? Nowhere to be found. I have contacted corporate for this matter and am taking action. Due to the negligence of either Jim and his team (or corporate which is who they are blaming), we had a lapse in insurance. Rather than contact us to inform us of this? They notified the DMV. So now we are being asked to pay per day, per vehicle for all the days we had a lapse (totaling $424). If we don't pay, we are asked to surrender all of our license plates. We are a working class family with a home and 2 small children. We are loyal and kind people. This is the kind of loyalty we get in return? No thanks! When I called Kory and told him we never received a warning he said it was "not their responsibility", they were "too busy to contact us," and to "take it up with the post office." Gee, thanks Kory. We are going to the DMV to fight this, and I have opened a case with corporate. I am not donating money to the DMV because of Jim and his team's lack of care for the people they are supposed to be there for."
"Hello, Laura. I apologize for your experience. We do our best to provide excellent local customer service. While there are circumstances specific to your policy that I cannot discuss online, I can assure you that I personally went to bat for you and that there was not a "cold shoulder." If you'd like to discuss on the phone, please reach out to me. I'd be more than happy to discuss your concerns. Again, I wish that your experience was better. We aim for the best customer service possible. - Jim DeMaio"
Joe Zarro
May 24, 2024
"Gennaro was amazing!! So professional and supportive providing multiple options for coverage! Thanks Gennaro!!"
"Thanks, Joe, for the kind words. We appreciate it. And we appreciate your business! - Jim DeMaio"
Dominique Castro
April 25, 2024
"Tackling my insurance woes has never been easier. Agent Chelsey is always quick with the exceptional customer service and insurance know-how. Thank you, Jim DeMaio and associates!"
"Thanks, Dominque, for the kind words and also for your business! - Jim DeMaio"
Trish Beck
April 19, 2024
"Gennaro was by far the BEST agent I have ever worked with! He is extremely knowledgable and thorough, ensuring all of my questions were answered and my insurance needs were met. Additionally, his kind and caring demeanor makes you feel like you are family. It is obvious he really cares about his clients. I feel so fortunate to have found Gennaro and the Jim DeMaio State Farm Office. I will NEVER go anywhere else for my insurance needs!"
"Thanks, Trish, for the kind words and for your business! - Jim DeMaio"
Kristen Leonard
January 18, 2024
"Gennaro was extremely helpful! It took time to get the coverage we needed, with lots of back and forth, as we had a more complicated situation and Gennaro took the time required, paid attention to the specifics of our situation, did the research necessary, and was patient throughout. In the end, he was able to find a policy that met our needs and was professional and friendly throughout the process. I would definitely recommend State Farm, and specifically Gennaro to help you get the insurance coverage you need!"
"Hi, Kristen! We appreciate the kind words and glad that we could help. Thanks for your business! - Jim DeMaio"
Trish Frankfort
December 17, 2023
"Fast service. I realized that I misplaced my proof of insurance cards to 2 of my 4 vehicles. They had copies ready within the hour of my call!"
"Thanks for the kind words, Trish. We appreciate your business and glad that we could help! - Jim DeMaio "
Marvin Morris
November 14, 2023
"Fast and efficient they took the extra time to make sure there customers are comfortable and Happy."
"Thanks, Marvin, for the kind words. We really appreciate your business! - Jim DeMaio"
Scott Michaels
September 6, 2023
"Excellent staff & service"
"Thanks, Scott. We appreciate the kind words and the 5-star!"
Dennis Schmidt
July 27, 2023
"Matt has been enormously helpful. I am moving to New Paltz in September and need to switch my auto and renter’s policy. I was actually considering canceling with State Farm and going with someone else. Glad I contacted Matt! He took care of everything quickly and efficiently! Thanks!"
"Thanks, Dennis, for the kind words. We appreciate your business!"