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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Suzette Neita

May 19, 2025

5  out of  5
rating by Suzette Neita
"Matt is very professional, knowledgeable and efficient."
We responded:
"We appreciate the kind words, Suzette. Thanks for your business! - Jim DeMaio"
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Bruce Haug

May 13, 2025

5  out of  5
rating by Bruce Haug
"Service is great. Very competitive pricing. Gennaro was very helpful and responsive issuing new coverage for my new vehicle."
We responded:
"Hi, Mr. Haug. We really appreciate your business! And thanks for the kind words! - Jim DeMaio"
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Jessica Dinowitz

May 9, 2025

5  out of  5
rating by Jessica Dinowitz
"Mathew helped me with my 3 policies!"
We responded:
"Hi, Jessica. I'm glad to hear that Mat was able to help! Thanks for your business. - Jim DeMaio"
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Logan Rosen

May 3, 2025

5  out of  5
rating by Logan Rosen
"Gennaro did a great job helping us purchase a homeowners policy and quote us on other policies we were interested in. He was very prompt with communications and courteous. Would recommend to anyone else looking to purchase an insurance policy."
We responded:
"Thanks, Logan, for the kind words. We appreciate it! - Jim DeMaio"
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Kenton

April 28, 2025

5  out of  5
rating by Kenton
"Matt was an absolute pleasure to work with. Needed to add a person and a vehicle to an existing policy. He made it straightforward, easy and painless. In the world of confusing insurance policies, Matt at SF made it easy."
We responded:
"Hi, Kenton. Thank You very much for your kind words and the kudos for Mat! We appreciate your business - Jim DeMaio"
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Allen Yarber

April 15, 2025

5  out of  5
rating by Allen Yarber
"Matt Zweier is very professional, easy to work with and very efficient. I recommend this agency and ask for Matt he’s the guy"
We responded:
"Good afternoon, Allen. Thanks for giving Mat kudos. And we really appreciate your business! - Jim DeMaio"
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Seth Vacirca

March 21, 2025

5  out of  5
rating by Seth Vacirca
"I have been a customer for years and I highly recommend Jim and his team. I had the pleasure of speaking with Matt Zweier who is professional, polite, informative, and patient. Matt answered all my questions and even helped me get a better policy at a lower rate than I had elsewhere. Every time I call I am immediately met with friendly professionals that want to assist."
We responded:
"Hi, Seth. Thanks for giving Mat props, and we appreciate your business! - Jim DeMaio"
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Jean Michaels

March 12, 2025

5  out of  5
rating by Jean Michaels
"He was extremely helpful and answered all our questions."
We responded:
"We really appreciate the nice review. And thanks for your business! - Jim DeMaio"
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Roy H

March 11, 2025

5  out of  5
rating by Roy H
"Getting my insurance binder was a pleasure working with Matt."
We responded:
"We appreciate your kinds words, Roy. And thanks for your business! - Jim DeMaio"
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Shana Grand

March 4, 2025

5  out of  5
rating by Shana Grand
"I have been a customer of Jim Demaio State Farm for years. Matt Zweier is always so professional and helpful no matter what it is I need. No matter what concern I might have, I know Matt will answer quickly and efficiently. Thank you!"
We responded:
"Shana, we definitely appreciate the nice words about Mat's customer service! And thanks for your business! - Jim DeMaio"
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Chris Robbins

February 23, 2025

1  out of  5
rating by Chris Robbins
"I was on the phone with one of Jim's employees at the DMV. A DMV agent was trying to assist me and I was trying to talk to her and said "could you please let me speak?" Jim's employee said "Oh" and hung up on me. This wasn't the first time I was treated rudely by Jim's associates. Jim claimed he couldn't come to the phone but he stated he listened to the conversation. Seems strange right. He tried to assign blame to me instead of trying to amicably resolve the issue but completely avoided his employees blame. I gave him a few choice words and called him a coward. Absolutely no accountability or attempts to resolve. Summation, Jim was looking to get me to find another agent as he couldn't be bothered."
We responded:
"Hi, Chris. Whether it be my Team or myself, we would certainly prioritize a customer who is processing a transaction at the DMV. I have no recollection at all of this incident. And there's never been an instance where someone has called me a "coward." We cannot find your name or a variation of your name in our system. - Jim DeMaio"
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Elizabeth Whiston

February 6, 2025

5  out of  5
rating by Elizabeth Whiston
"Matt was so helpful and continues to provide great service!"
We responded:
"We really appreciate your kind words, Elizabeth. And thanks for your business! - Jim DeMaio"
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Jerome Cimino

February 5, 2025

5  out of  5
rating by Jerome Cimino
"Kory is always helpful and professional every time I call....! Jaylean and Matt are also very helpful as well. Great office to do business with!"
We responded:
"As always, Mr. Cimino, we appreciate the kind words. And thanks for your business! - Jim DeMaio"
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Ghost King Blake

January 24, 2025

5  out of  5
rating by Ghost King Blake
"Matthew got back to me very quickly and was extremely helpful."
We responded:
"Thanks for the kudos, and thanks for your business! - Jim DeMaio"
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Jane Yau

November 25, 2024

5  out of  5
rating by Jane Yau
"One of the best insurance services I have received. Matt answered all my questions proficiently. Recommending Matt for your insurance needs."
We responded:
"Hi, Jane. We appreciate the kind words. Thanks for your business! - Jim DeMaio"
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Brian Tourville

November 13, 2024

5  out of  5
rating by Brian Tourville
". Attention to Detail - Assembled Lowest Cost Assessment for my Leased Town House & Auto Insurance, in the Industry. Extended Research by Mr. Gennaro T. DeMaio enabled my Lease completion same day. Recommended 1st Choice ."
We responded:
"Thanks, Brian. We do our best to provide the best possible price and service! I'm glad that Gennaro was able to help, and also appreciate the kind words. Thanks for your business! - Jim DeMaio"
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Peter Coffey

October 28, 2024

5  out of  5
rating by Peter Coffey
"Matt at Jim Demaio was super helpful and saved me a lot of the money on my car and auto insurance."
We responded:
"Hi, Peter. We definitely appreciate the kudos. And thanks for your business! - Jim DeMaio"
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Steven Martinez

October 17, 2024

1  out of  5
rating by Steven Martinez
"If I could give zero stars I would, as a business owner I understand people make mistakes but you are supposed to make it right. They lapsed my insurance for 9 days despite my autopay without notifying me. Simply because of their negligence I received a suspended registration for 9 days on my vehicle which they will not take responsibility for. They had my card on file and neglected to pay it. Now they raised my insurance from $300 a month to $450 a month on just a 2023 f-150, same coverage no extra fees. Extremely disappointed in their lack of effort and miscommunication on their end."
We responded:
"Hello, Steven. In addition to making sure that our customers are properly covered, we also want to make sure that they are not inconvenienced and especially to not have issues with the DMV. In this instance, our local office called and spoke twice in addition to leaving a detailed voicemail. There would have also been multiple pieces of mail sent directly from State Farm. I'm sorry that you feel this way, but our local office did our due diligence. If you'd like to talk further, please give me a call at (845) 255-5180. Thank You. - Jim DeMaio"
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helen godfrey

October 7, 2024

5  out of  5
rating by helen godfrey
"Great customer service. Explained everything with patients. Thank you!"
We responded:
"Thanks, Helen! We appreciate your business and glad that we could help! - Jim DeMaio "
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Chloe Cannon

September 25, 2024

5  out of  5
rating by Chloe Cannon
"Mathew was very courteous and helpful in helping me sign up my new car for insurance today. We’re lucky to have such a great insurance asset locally!"
We responded:
"We appreciate your business, Chloe. And especially shopping local! - Jim DeMaio"
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Razieh Ganjee

August 26, 2024

5  out of  5
rating by Razieh Ganjee
"I am extremely satisfied with the service I received. Mathew S. Zweier was especially helpful and quick in assisting with my rental insurance needs. His professionalism and efficiency made the entire process smooth and hassle-free. Highly recommend!"
We responded:
"Thanks, Razieh, for your business. And thanks for recognizing Mathew for his efforts!"
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julie engel liebman

August 20, 2024

1  out of  5
rating by julie engel liebman
"If I could give negative stars to Jim Dimeo State Farm in New Paltz , I would. This is the least professional business I have ever encountered. The customer service is horrible, the employees are inept and rude. I was a customer for 9 years and initially content . The past 3 years the company has gone down hill- several mistakes were made on both my auto and homeowners policies. No responsibility was taken on the part of the employees and the only time I had assistance is when Jim D. Would get involved ( which was rare) horrible communication between this agency and the main State Farm office. After much aggravation I found. A much better agency with excellent customer service and better pricing."
We responded:
"Hi, Julie. I truly apologize that you feel this way. There are many items that we advocated for and remedied on your behalf, but I obviously cannot discuss online due to privacy issues with your account. But, I can assure you, we certainly did our best to provide the best service possible. We have many folks referring family and friends to our office as they feel confident in our service and our Team. Again, my apologies that you feel this way. I sincerely say, "all the best." - Jim DeMaio"
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Christopher Coughlin

August 19, 2024

5  out of  5
rating by Christopher Coughlin
"Spoke with Matt today. He was very helpful!"
We responded:
"Thanks, Christopher, for your business. And thanks for the kudos to Matt! - Jim DeMaio"
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Amanda Gliedman

August 1, 2024

5  out of  5
rating by Amanda Gliedman
"Great customer service! Fast, thorough and helpful responses through the whole process. Highly recommend."
We responded:
"Thanks, Amanda, for the kind words about Matt and our Agency. And thanks for your business! - Jim DeMaio"
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Dom Mayo

July 21, 2024

5  out of  5
rating by Dom Mayo
"Gennaro was very helpful with servicing my policies. He made it very quick and efficient. I would 10/10 recommend Jim and his team!"
We responded:
"Thanks, Dom, for the kind words. And thanks for your business! - Jim DeMaio"